Shipping Policy
At Artoreal, we strive to ensure that every artwork reaches you safely and on time. Since our platform features original paintings, fine art photography, and curated artworks from independent artists, delivery timelines may vary depending on the artwork type, artist location, framing requirements, and shipping destination within India.
Estimated Delivery Time
Most artworks are processed and shipped within the timeline mentioned on the respective product page.
Estimated delivery timelines depend on:
- Artwork availability
- Artist processing time
- Framing or customization requirements
- Delivery destination
- Courier partner availability in your area
Business days exclude Sundays and public holidays.
Why Does the Delivery Date Sometimes Change?
In certain cases, delivery timelines may be affected due to:
- Public holidays
- Regional courier delays
- Weather conditions
- Artist availability
- Custom framing or made-to-order artworks
If any such delay occurs, the estimated delivery date may be extended accordingly.
How Can I Check Delivery Availability?
You can enter your PIN code on the product page to check:
- Whether delivery is available in your area
- Estimated delivery timelines
- Serviceability for framed or oversized artworks
Delivery availability depends on:
- Courier coverage in your region
- Packaging and handling feasibility
- Product dimensions
- Artist shipping preferences
Do You Deliver Across India?
Yes, Artoreal currently delivers across most serviceable locations in India.
However, certain remote or restricted locations may not be eligible for delivery due to logistics limitations or courier constraints.
Cash on Delivery (COD)
COD availability depends on:
- Your delivery location
- Order value
- Courier partner support
Please enter your PIN code on the product page to check whether COD is available for your location.
For high-value original artworks, prepaid orders may be required.
Packaging & Artwork Safety
All artworks are carefully packaged to ensure safe delivery.
Depending on the artwork type, packaging may include:
- Protective sleeves
- Bubble wrapping
- Rigid cardboard protection
- Wooden crates for large/framed artworks
We take utmost care to minimize the risk of damage during transit.
Damaged or Incorrect Orders
If your artwork arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery with:
- Order ID
- Photos/videos of the package and artwork
- Description of the issue
Our team will review the request and assist you with a replacement or resolution.
Order Status Definitions
In Stock
The artwork is available and ready to ship.
Made to Order
The artwork will be prepared, printed, or framed after the order is placed. Delivery timelines may be longer.
Pre-Order
The artwork is available for advance booking and will be shipped once officially released or restocked.
Out of Stock
The artwork is currently unavailable for purchase.
Coming Soon
The artwork will be available shortly. You can use the "Notify Me" option for updates.
International Shipping
Currently, Artoreal ships only within India.
We are working towards expanding our delivery network internationally in the future.
Need Help?
For any shipping-related assistance, feel free to contact our support team through the Contact Us page on Artoreal.